Terms and Conditions

Welcome to Velosuisse. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

1. General Conditions:
By using our website, you confirm that you are at least 18 years old or have obtained permission from a legal guardian. We reserve the right to refuse service to anyone at our discretion.

2. Product Information:
We strive to ensure accurate product descriptions and pricing. However, we do not guarantee that all product information is error-free. In case of discrepancies, we reserve the right to cancel or modify orders.

3. Orders and Payments:
All orders are subject to availability. Payment must be made in full at the time of purchase. We accept major credit cards and secure online payment methods.

4. Shipping and Delivery:
We aim to dispatch orders promptly. Delivery times may vary based on location and shipping provider. Velosuisse is not responsible for delays beyond our control.

5. Returns and Refunds:
We offer a 14-day return policy on unused products in their original packaging. Refunds will be processed upon inspection of the returned items. Shipping costs are non-refundable.

6. Limitation of Liability:
Velosuisse shall not be liable for any indirect or consequential damages arising from the use of our products or website.

7. Contact Us:
For any inquiries or support, reach out to us at [email protected] or call +41 041 639 69 00.

By continuing to use our services, you agree to abide by these terms and conditions.